Mystery Shopping & AUDITS
Our business model is based on providing insight, feedback and practical solutions, working alongside our clients in a nurturing role in order to get the best results. We give an unbiased look into a business and provide clear and jargon free feedback that can be used to help a company improve. We offer mystery shopping to give insight from a customer perspective, but we can also work from inside the business with employees, gaining vital insight from them too. Who knows more about the day to day running of your business than those that run it day to day on your behalf? Team members will often open up more honestly to an independent consultant and we can give a more effective insight than a generic staff survey. Once we’ve collected the data we can then continue to work with a business to help implement policies and procedures or work with their teams to help get the best out of them.
NEXT GENERATION CUSTOMER INSIGHT
There’s been a lot of interest in our Next Gen sector where we provide customer insight from a younger person’s perspective. Within the business we have our very own ‘Next Gen’ associate who carries out ‘view from the shop floor’ audits and mystery shops, based on her customer experiences. Whatever sector of business we are in, we should all be thinking ahead, as it's the generation coming through who will be our customers of the future.