Mystery Shopping and business support throughout
Cumbria, Lancashire & Northumbria
Insight, Feedback & Solutions through
Mystery Shopping & Business Support
Based in Cumbria and part of Samantha Gargett Consultancy Ltd, Elton Business support offers Mystery Shopping and business support to small, medium and large businesses throughout Cumbria, Lancashire and Northumbria. Work can be undertaken on either a retained or ad hoc project basis, whichever suits the needs of an individual business, making us a very cost effective partner.
We offer an INSIGHT through mystery shopping, compliance audits, phone calls, emails, visits and website audits, followed by face to face, relevant, jargon free FEEDBACK, specific to your business, then SOLUTIONS with staff training, or the introduction of service standards.
Samantha Has worked at management level for a global recruitment company and has experience within the finance, education and health sectors in training, compliance and marketing roles.
Samantha is a Member of the London Institute of Banking & Finance (MLIBF), holds Level 3 Cert Automotive Finance Specialist (CertAutoFS), Chartered Management Institute Level 5 Award in Management & leadership, along with qualifications in Business Administration and Training & Education, having undertaken both PTTLS and Cert Foundation Studies (Education)
Jennifer has a background in marketing, product placement, service level monitoring and in store compliance auditing. Having worked at management level for a London based firm Jennifer dealt with high calibre clients such as Proctor & Gamble, Bendicks and Leaf. Jennifer's specialism is carrying out research as to the level of service being received by customers and ensuring company standards are met.
Jennifer has also undertaken work for both a national supermarket chain, carrying out service standard checks along with mystery guest stays for a national hotel chain.